Looking to start a business or improve your current one? You probably have heard about business process management at one point or the other but still wondering what it is all about. In the next couple of sections, we are going to take a look at what this is all about and why it is important for the continued growth and success of your business. So sit tight and be prepared for a radical shift in your business thinking.
What is Business Process Management?
For starters, business process management provides the governance of the business process environment so as to improve operational performance and agility. It is a way of looking at the processes that are present in the business or organization and controlling them for better results. It is a very effective methodology to employ in times of crisis so as to make sure that the processes being carried out in the business are effective and efficient. This way, the business will run better and become more cost effective as everything will be streamlined.
When is BPM Carried Out?
BPM is not an exercise that is carried out once and then forgotten. Instead, it involves continuously evaluating the processes in the business and taking actions to improve the flow of processes. Some of the steps that are carried out include:
First of all, it is important to take a deep look at the current state of affairs so to speak. Observe the current business processes and determine how effective and efficient they are. During the analysis stage, you can also look at some of the bottlenecks that may be inhibiting the efficient flow of processes in the organization. Once you have identified how things are currently running and the challenges facing the current state of affairs, it is not time to take all this insight and put it into the next step.
2. Re-design and model
Now that you know what is inhibiting the smooth flow of processes in the current business landscape, you are in a better position to address the key pain points and model a business process that will address these pain points and increase efficiency. When you are redesigning the business process, it is important that you know what problems are facing the current system and put measures in place to address these problems. When you are doing the re-design, make sure that you involve all the key stakeholders in the business as well as the management as their opinion and insight can make a huge difference to the business process model. Once you have done this, it is now time to move on to the next stage.
A good design is as important as the implementation. When you have modeled a new business process that will take care of all the hurdles and pain points facing the current one, you can now go ahead to do the implementation. Change is not always easy and this is where you need to be very keen. You can phase out the old process and gradually introduce the new process taking care not to disrupt anything in the process. Giving people advance notice that things are going to be changing around in the workplace really matters as it prepares them psychologically and ensures that everyone is aware of the changes taking place.
During the transition and after it, it is very important that you monitor the business processes and note down any improvements that it has brought to the business. You should be always keen about the new challenges that may have been introduced by the new model as this will help you improve it for the next phase. Monitoring also helps you track the performance of the new processes. During the monitoring phase, you get some very important insight into how the business is running and this feedback comes in handy in the other phases as well.
Once you have monitored the changes, you need to take care of change management. Management involves having an authority in place to take care of any conflicts between the old process and the new one and resolve them amicably.
Once you have done all the other processes, you can now start thinking of automating some of the key areas in order to make the processes much smoother. Repetitive things that can be automated should be automated in order to implement a better business process. There are a lot of tools and solutions available for the automation and the solution you choose will be based on what you are trying to automate.
Watch this short video for a quick summary of what BPM is and its benefits.
Simple as that and you have a business process in place that is way more efficient and effective than the previous one.